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WORK EXPERIENCE

Virtual AT&T Expert – Best Buy Co / Virtual Store – Oct 2021 – Present

• Provided sales and assistance to AT&T clients nationwide.

• Effectively communicated with clients via text, voice, and video.  

• Professionally managed client’s private information.

• Worked efficiently with a 134-person team from around the United States.

 

Samsung Home Theater Expert - Best Buy Co / Normal IL – Aug 2019 – Oct 2021

• Represented the Samsung Brand in a retail store and established its presence.

• Continuously conducted research to remain knowledgeable on brand and competitor’s products.

• Coached employees about Samsung’s home theater products and how to sell them.

• Earned leadership responsibilities and was responsible for leadership needs in store.

 

Customer Service REPRESENTATIVE - Best Buy Co / Normal IL – Oct 2015 – Aug 2019

• Specialized in Best Buy’s operation software and systems.

• Delivered the perfect customer experience.

• Managed and resolved customer purchase and order issues.

• Trained new employees on transaction process.

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EDUCATION

Illinois state University - Normal, IL - May 2022

• Bachelor of Science – Marketing

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SKILL

Software

Windows OS, Mac OS, MS Office (Word, Excel, Outlook, PowerPoint), Adobe Creative Suite, Zoom Pro,

Microsoft Teams, Qualtrics, Experience in SPSS
 

Other

Social Media, Time Management, Multitasking, Critical Thinking

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Activities and Awards

• Best Buy Employee Engagement Committee from 2018-2022.

• Team member of Best Buy’s first Virtual Store Experience.

• Achieved top 4% in the company for Samsung revenue in April 2021.

• Awarded store MVP in Q3 fiscal year 22.

• Created a store logo that was used to represent the store in business operations.

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Interests and Hobbies

Travel, Art, Video Games, Exercise, Baseball, Snowboarding